Partial Payment Policy

How Partial Payment Works:


We offer Partial Cash on Delivery (COD) to provide flexibility:

  • Initial Payment (Online): Pay a portion of your order total upfront during checkout.

  • Due Amount (Later): Pay the remaining balance online before delivery OR in cash to the delivery agent.

Payment Structure

  • Upfront Payment: A non-refundable deposit of [X% of order total] or [Fixed Amount, e.g., ₹500] is charged when you place your order.

  • Due Amount: Online Payment: Pay via UPI, card, wallet, or bank transfer using a payment link we’ll email/SMS to you.

  • Cash on Delivery (COD): Pay cash to the agent upon delivery.

Order Confirmation

  • Your order is confirmed only after the initial payment is successful.

  • You’ll receive an email/SMS with:

    • Order summary + initial payment receipt.

    • Due amount and instructions to pay online (if chosen).

Delivery Process

  • If you chose Cash on Delivery:

    • Inspect your package before paying the due amount.

    • Refuse delivery if the package is damaged/tampered.

  • If you pre-paid online:

    • No cash is due at delivery. Simply accept your order!

Cancellations & Refunds

  • Initial Payment: Non-refundable after 24 hours (covers processing fees).

  • Due Amount Paid Online:

    • Fully refundable if canceled before shipping.

    • Non-refundable if canceled after shipping (return shipping fees apply).

  • Failed Deliveries:

    • After 2 attempts, the order is canceled. Initial payment is forfeited; online due payments are refunded.


Exclusions (e.g., Discount Coupons)

Please note that discount coupons and other promotional offers may not be applicable to orders placed using the Partial Payment option, unless specified otherwise. The advance payment amount remains fixed.


Your Agreement

By choosing the "Partial Payment (Advance + COD)" option at checkout, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this policy.

For any questions, please do not hesitate to contact our Customer Support team. We are here to help!

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What is a “bump”?

A bump is a large, mill-spun bundle of rug yarn.
Our Full Bumps contain approximately 100 yards of thick, core-spun wool yarn.
Mini Bumps contain approximately 25 yards and are ideal for accent colors and smaller projects.

How much yarn do I need to weave a rug?

As a general guide:

  • One Full Bump (~100 yards) will make approximately a 2' x 2' rug, depending on weave density.
  • Larger rugs will require multiple bumps.
  • Mini Bumps are perfect for borders, accent colors, or smaller projects.

If you're unsure, feel free to contact us — we're happy to help estimate yardage for your project.

Is your wool soft?

Yes — our yarn is very soft and pleasant to handle.

It is designed for rugs and durable textiles, so it is not “next-to-sensitive-skin” garment soft. Instead, it has a substantial feel with structure and strength.

It softens slightly with use while maintaining the durability needed for long-lasting woven pieces.

Are your colors consistent between batches?

We work primarily with natural, undyed fleece tones sourced from regional farms.

Because wool is a natural fiber, subtle shade variation may occur between batches. We view this as part of the beauty of natural materials.

If you are working on a large project, we recommend purchasing sufficient yardage from the same batch when possible.

Is your yarn always available?

We produce in small batches but aim to maintain consistent stock of our core colors.

Unlike one-time limited drops, our goal is to offer reliable availability while preserving quality and regional sourcing.

Are your kits beginner-friendly?

Yes.

Our rug weaving kits are designed so beginners can successfully complete their first project while still producing a substantial, useful piece.

Step-by-step instructions are included, and we continue to expand our educational resources.

Where is your wool sourced?

Our wool is sourced from farms in New York and the surrounding region, including flocks participating in the NY Grown & Certified program.

We process fiber in-house in Western New York using traditional mill equipment.

Do you accept returns?

Unused yarn in original condition may be returned within 14 days of delivery. Please contact us before initiating a return.

Due to the nature of natural fiber, shipping costs are non-refundable.

Do you ship quickly?

Yes. Most in-stock orders ship the next business day.

Still Have Questions?

We’re a working mill, and we’re happy to help.

If you’re unsure about yardage, color selection, or which kit is right for you, send us a message at:

hello@gvwoolworks.com

We do our best to respond within one business day.